Breakages or damages with your order ?
Goods that are damaged due to delivery must be reported to FoodPak within 24hrs.
Goods that are missing must be reported within 7 days from delivery.
If you have any questions or queries please do not hesitate to contact us. We are always happy to help.
Please find below our Refund Process. Sale Items can also be Refunded. Shipping cost is also Refunded
1. We collect for free!
If you have contacted us regarding your order and require a collection for a return. We will usually collect within 24/48 hrs free of charge.
2. FoodPak Exchange Service
If you want to exchange your item for another item this is not a problem. For Clothing and Footwear , if you need a bigger or smaller size, no problem. Please be advised we only exchange for Clothing and Footwear
3. Full Refund
Once we have collected your delivery and inspected to make sure it meets our requirements. Refunds usually take between 14 days to show.
Returns accepted within 30 days of purchase, they must be unused and in original packaging